Purchases, subscriptions & refunds

What may be offered

• Civic Credit lots: permanent account currency that remains until used.
• Cabinet membership: paid-period access or allowances for premium counsel and custom-policy discussion.
• Ad removal: a permanent purchase or a benefit included while an eligible membership is active, as shown before checkout.
• Permanent unlocks: eligible cities, scenarios, cosmetics, or account-level progression.

The exact product, price, currency, tax, billing period, and benefits shown in Google Play at checkout control your purchase.

Why a purchase needs an account

Free play does not need an account. Before your first purchase or restore, we ask you to sign in so the Worker can protect purchased value, prevent duplicate claims, restore entitlements, and establish verified leaderboard eligibility. Your email remains private.

Subscriptions and renewal

A subscription renews through Google Play unless cancelled before the next billing date. Renewal refreshes the current paid-period allowance; it does not stack a second allowance on top of an expired one. Cancelling stops future renewal but normally keeps paid access until the current period ends. At expiry, only the expired subscription allowance and time-limited benefits end.

Restarts and game over

Arrest, bankruptcy, election defeat, resignation, or a voluntary restart ends the administration, not your account. Unspent permanent Civic Credits, permanent unlocks, ad-removal purchases, eligible city access, and qualifying historical-customer or leaderboard status survive. A limited Continuity Voucher may apply when purchased value was used immediately before a sudden ending.

Restore purchases

Use Restore purchases in the app while signed into the Google account that made the purchase. Restore rechecks Google Play and the authoritative server wallet. It must not grant the same item twice or recreate consumed Civic Credits.

Refunds, revocations, and billing problems

Google Play controls checkout and most refund decisions. You can review orders and request eligible help through Google Play. If a purchase is refunded, revoked, charged back, or determined invalid, only the related item, entitlement, or remaining value may be reversed; unrelated permanent purchases remain.

For support, email support@mayorsoftheworld.com with the product, approximate date, and redacted order reference. Never send a purchase token, password, or full payment-card information.

Manage or cancel a subscription

Open Google Play → profile picture → Payments & subscriptions → Subscriptions → Mayors of the World. You can also open Google Play subscriptions.